Crisp gives you a shared inbox where one agent handles each conversation. Telebam gives every customer a private group chat with your entire team.
Get Started FreeFree plan available. No credit card required.
Feature Comparison
The Verdict
Crisp is a solid shared-inbox tool with a generous free tier, but it follows the same model as every other live chat: one agent per conversation, widget-dependent, and conversations die when the browser tab closes. Telebam creates a dedicated group chat per customer on Telegram, where the full team participates and the conversation lives forever.
Why Telebam wins
Every customer gets a dedicated team, not a queue slot
Crisp's shared inbox means each conversation is handled by one agent at a time. If the agent is stuck, they reassign. The customer waits. With Telebam, the customer has a private group with every relevant team member. Questions get answered by whoever knows the answer, instantly.
No widget dependency
Crisp requires installing their widget on your website. If the customer leaves your site, the conversation becomes an email follow-up. Telebam conversations live in Telegram, which the customer has on their phone. They can reach your team anytime, from anywhere.
Truly persistent conversations
Crisp conversations are tied to a browser session. Returning visitors may or may not reconnect to their previous chat depending on cookies and settings. Telebam groups are permanent. The customer opens Telegram and their team group is right there, with full history.
Scale beyond two free agents
Crisp's free plan limits you to two agents. Beyond that, you pay $25/month. More importantly, even on paid plans, each conversation is still one agent at a time. Telebam lets your entire team participate in every conversation regardless of team size.
FAQ
For team-based customer conversations, yes. Crisp is a shared inbox where one agent handles each chat. Telebam creates a private group chat with your full team for every customer. If collaborative, real-time communication is your priority, Telebam is the better architecture.
Crisp is free for up to 2 agents with basic features. The Unlimited plan is $95/month for 20 agents. Telebam is free to start and does not limit the number of team members in customer groups.
No. Crisp conversations are one-to-one between an agent and a customer in a shared inbox. Other agents can take over or leave notes, but the customer interacts with one person at a time. Telebam puts everyone in the same group chat.
Crisp is a shared inbox with a website widget. Telebam is a group chat system on Telegram. With Crisp, conversations are agent-to-customer. With Telebam, conversations are team-to-customer. The customer sees and interacts with your whole team.
Crisp's primary channel is its website chat widget, which requires installation on your site. It also supports email and social integrations. Telebam does not require any widget -- customers click a link and join a Telegram group.
Yes. Some teams use Crisp for general website visitor inquiries and Telebam for dedicated customer groups where ongoing team communication is needed. The tools serve different interaction patterns.
Create your first Telebam link in under 60 seconds. Every customer gets a private group with your full team inside — automatically.
Get Started FreeFree plan available. No credit card required.