LiveChat connects your customer to one agent in a temporary window. Telebam creates a persistent group chat with your full team that lives on forever.
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Feature Comparison
The Verdict
LiveChat delivers polished one-on-one chat experiences, but its per-agent pricing adds up quickly and each conversation is limited to a single agent. Telebam creates a persistent group chat on Telegram where the full team collaborates with the customer. No per-agent fees, no session timeouts, no lost context.
Why Telebam wins
Stop paying per agent
LiveChat charges $20-59/agent/month. A team of 10 on the Business plan pays $590/month. Telebam does not charge per agent because the architecture is different -- your whole team is in every group chat by design, not as an add-on.
Conversations that outlive the browser session
When a LiveChat session ends, the conversation is archived. If the customer returns, they start a new chat and the agent may not see previous context. Telebam groups are permanent. The full conversation history is always visible to both the team and the customer.
Real team collaboration, not agent transfers
LiveChat lets agents transfer chats to other agents, but this is sequential -- one agent at a time. With Telebam, multiple team members can respond simultaneously. The engineer, account manager, and support lead can all chime in without any transfer.
Mobile-first for your customers
LiveChat's customer experience depends on the website widget. Once the customer leaves your site, the conversation ends. Telebam conversations live in Telegram, which customers have on their phones. They can reach your team the same way they message their friends.
Rich messaging without platform constraints
Telegram supports files up to 2 GB, voice messages, video messages, polls, and inline bots. LiveChat's widget supports text, files, and some rich messages but is inherently constrained by the browser window format.
FAQ
For persistent, team-based customer conversations, yes. LiveChat is designed for real-time one-on-one chat sessions that end when the customer leaves. Telebam creates permanent group chats where your full team and the customer communicate over time.
LiveChat starts at $20/agent/month (Starter) and goes up to $59/agent/month (Business). A 10-agent team pays $200-$590/month minimum. Telebam is free to start and does not use per-agent pricing.
Not simultaneously. LiveChat assigns each conversation to one agent. That agent can transfer the chat to another agent, but the customer only talks to one person at a time. Telebam puts your entire team in a group chat where anyone can respond.
Persistence and team access. LiveChat is a session-based widget where one agent helps one customer at a time. Telebam creates a permanent group chat on Telegram where the full team collaborates with the customer indefinitely.
LiveChat requires no installation for customers -- they use a widget on your website. Telebam requires customers to have Telegram, which is free and available on all platforms. The trade-off is that Telegram provides a persistent, native app experience versus a temporary browser widget.
LiveChat can follow up via email after a session ends, but the real-time chat experience stops when the customer closes the widget. Telebam conversations are on Telegram, so they continue seamlessly regardless of whether the customer is on your website.
Create your first Telebam link in under 60 seconds. Every customer gets a private group with your full team inside — automatically.
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